Politique d’expédition

Shipping Policy

At Moxielens, we do our best to process and ship orders as quickly as possible. Please review our shipping policy before placing your order.

Order Processing Time

Orders are usually processed within 1-3 business days after payment is confirmed. During peak seasons, promotions, or holidays, processing may take a little longer.

Shipping Destinations

We offer international shipping to many countries and regions. Available shipping destinations may vary depending on the delivery address and carrier service availability.

Estimated Delivery Time

Estimated delivery time is typically 7-12 business days after the order has been shipped. Delivery times may vary depending on the destination country, customs clearance, local postal services, weather conditions, and other factors beyond our control.

Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your order. We may offer free shipping promotions from time to time, subject to the terms shown on our website or at checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available. Please allow 24-72 hours for tracking information to update after the package has been dispatched.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, or other fees charged by the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated.

Incorrect Shipping Information

Please make sure your shipping address is complete and accurate before placing your order. Moxielens is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost in transit, please contact us at contact@moxielens.com. We will help investigate the issue with the carrier and provide assistance where possible.

Contact Us

If you have any questions about shipping or delivery, please contact our customer service team:

Email: contact@moxielens.com